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Frequently Asked Questions

Plan Administration

I need help with the employer portal.

Answer

Our Plan Sponsor Web Guide will help you understand what is available within the portal.
Plan Administration

How do we add or remove an authorized contact?

Answer

To remove an authorized contact, please call us at (800) 356-3009.
Top Asked Questions

I am locked out of my account. How do I regain access?

Answer

If you have forgotten your password or username, you can reset both here. If you are locked out of your account, please call us at (800) 356-3009.
Plan Administration

How does the Amendment process work?

Answer

Upon notification, Slavic401k will complete an Amendment Checklist. The checklist be converted into an amendment and submitted for compliance review. Once compliance review is complete, we will provide you  with the amendment to sign. Once signed, the amendment will be finalized and executed.
Plan Administration

How do we make changes to our plan?

Answer

Please reach out to your assigned Account Representative and they will be happy to help. If you do not have an account representative, please call us at (800) 356-3009 for assistance.
Plan Administration

How does the merge out process work?

Answer

You will have a specialist assigned to the merge out within 7-10 business days after the date the request is received. A timeline for the merge out will be set and confirmed with the new TPA. The new TPA will send blackout notices. Plan assets are wired four business days after the liquidation date. The entire merge out process takes approximately 60 days to complete.
Plan Administration

We are switching payroll companies. How do we terminate our services with Slavic401k?

Answer

Please complete the MEP Exit Policy form and email it to the address listed on the form.
My Contributions

When can I expect my first contribution to show in my online account?

Answer

Typically, once your first contribution is deducted from your paycheck, it will take 1-2 weeks to reflect on your account. The initial contribution filing process is complex, involving multiple parties and hundreds to even thousands of files within the plan. Your payroll company sends all of those files to Slavic401k. Then, our Trading Department tests the files to ensure all participants meet the qualifications of the plan, as well as resolve any errors before posting the initial contribution  to online accounts.
Top Asked Questions

How do I rollover an old 401(k) into my account at Slavic401k?

Answer

If have an old 401(k) from a company you are no longer employed with and wish to roll it in to your current 401(k) account with us, please follow these steps:
  1. Initiate the rollover with your previous institution.
  2. Make checks payable to Depository Services and include your employer and the last four digits of your social security number in the memo line.
  3. Mail the check to: Slavic Integrated Administration Attn: Rollovers 1075 Broken Sound Parkway NW Suite 100 Boca Raton, FL 33487-3540 
  4. Log in to your Slavic401k account
  5. Click on My Portal in the navigation
  6. Click on Forms in the left sidebar
  7. Download the Rollover Into Slavic form
  8. Fill out the form and mail, email or fax it back to use using the information below: Slavic Integrated Administration Attn: Rollovers 1075 Broken Sound Parkway NW Suite 100 Boca Raton, FL 33487-3540
Email: [email protected] Fax: (561) 241-1070 Once received, please allow 7-10 business days for processing to complete. You may verify processing has completed by viewing Transaction History underneath the Manage heading within your online account.
Top Asked Questions

How do I apply for a loan from my 401(k)?

Answer

In order to be eligible to take a loan, you must be currently employed by the company who your 401(k) account is with. If you are, please follow these steps to apply for a loan: Please be aware that loan requests take 10-15 business days for processing and additional 1-3 business days to receive the funds electronically, or 7-10 business days to receive the funds via standard mail. Overnight mailing is available for an additional fee and is subject to a one-day delay if the distribution is a large amount.
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